Refund&return policy 退款与退货条款

A 7-day return policy applies. In this case, you can request a return within 7 days after receiving the product.
适用7天退货政策。在这种情况下，你可以在收到产品后7天内申请退货。

In order to be eligible for a return, the item must be the same as when it was received, not worn or used, labeled, and packed in its original packaging. We also need receipts or evidence of purchase.
要符合退货资格，该物品必须与收到时相同，未穿戴或使用，贴标签并包装为原包装。我们还需要购买收据或购买证明。

If you accept the return, we will send you the return shipping label, as well as the shipping method for the packaging and the instructions for the recipient's steps. Goods returned before requesting a return are not accepted.
如果您接受退货，我们将发送退货运输标签、包装方式以及收件人步骤说明。在申请退货前退货的商品不被接受。

Damage and issues  损坏与问题
Please confirm the product upon receipt of the order. If the product is defective or damaged, or if you have received the wrong product, please contact us as soon as possible. I will evaluate the problem and handle it properly.
收到订单后请确认产品。如果产品有缺陷或损坏，或者您收到了错误的产品，请尽快联系我们。我会评估问题并妥善处理。

Exceptional/non returnable items
特殊/不可退货商品
Specific types of goods such as fresh produce (food, flowers, plants, etc.), customized products (special orders, personalized products, etc.), and hygiene daily necessities (beauty products, etc.) cannot be returned. We also do not accept returns of hazardous substances, flammable liquids, and gases. If you have any questions about a specific product, please consult.
特定类型的商品，如新鲜农产品（食品、花卉、植物等）、定制产品（特制、个性化产品等）以及日常卫生必需品（美容产品等）均不予退货。我们也不接受危险物质、易燃液体和气体的退回。如果您对某款产品有任何疑问，请咨询。

Sorry, we cannot accept returns for discounted items and gift cards.
抱歉，我们不接受折扣商品和礼品卡的退货。

replace  替换
The quickest way to get what you want is to return the item you brought and purchase a new one after accepting the return.
最快获得想要的方法是退回带来的物品，接受退货后再购买新的。

refund  退款
We will notify you after receiving the return and inspecting it. In addition, we will notify you whether to approve the refund. If approved, the refund will be automatically processed within 10 working days using the original settlement method. It may take some time for banks or credit card companies to process and pay for refunds.
我们会在收到退货并检查后通知您。此外，我们还会通知您是否批准退款。如果获批，退款将在10个工作日内按照原有结算方式自动处理。银行或信用卡公司处理和支付退款可能需要一些时间。